Frequently Asked Question
Multi factor authentication is mandatory for all Staff Accounts at School District#50.
Setting up MFA
After signing into your account by providing your username and password you will be prompted to provide more information as illustrated. Click Next
Now choose " I want to setup a different method " as illustrated below:
In the drop down box that pops up select " Phone "
Enter your mobile phone number including the area code in the space provided and click next.
You will receive a text message shortly, This message often comes from a 5-digit number, this is not your verification code. The verification code will always be a 6-digit number each time and will be within the text message. Enter that 6-digit number and click next.
Your account is now more secure. Click next and you can now close your browser tabs.
Common questions:
Q: How often should I have to enter this code.
A: Approximately every 3-months from a known device. You will need to provide the code when you log in from a new device or new location.
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Q: I keep getting asked for my code every time I log in..
A: This will happen if you primarily use incognito or private browsing mode. Use normal browsing to prevent this.
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Q: I don't have a cellular phone or I prefer not to use my cellular phone for this, what are my options?
A: In this case please reach out to Steve or Ryan and SD50 will provide you a special device pre-programmed with the codes.